Shipping policy

Thank you for shopping with Catical Neko. This policy explains how we process and ship your orders, applicable shipping costs, delivery estimates, and what to expect after placing an order.

Order Processing

Except as otherwise stated on our website or individual product pages, in-stock orders are generally processed within 1–3 business days, excluding weekends and holidays.

Orders placed after noon, on weekends, or on holidays may begin processing the next business day.

Processing times may be extended during convention periods, product launches, periods of high order volume, or other operational circumstances. Any known fulfillment delays may be announced on our website or communicated through social media.

Please note that order processing time is separate from shipping transit time.

You'll receive a shipping confirmation email with tracking information once your order ships, if the selected shipping method supports tracking.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout.

Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather conditions, customs processing, or other circumstances outside our control.

Certain products may have specific shipping arrangements or extended fulfillment timelines, which will be indicated on their respective product pages.

Shipping Costs

Shipping charges are calculated at checkout based on your destination, order weight, selected shipping method, and any applicable product-specific shipping arrangements.

Free Standard U.S. Shipping

Free standard U.S. shipping is available on eligible merchandise orders totaling $100 or more.

The following conditions apply:

  • The $100 minimum applies to eligible merchandise after discounts and before taxes and shipping fees.

  • Free shipping applies to qualifying orders shipped to eligible addresses within the United States.

  • Certain specialty products, oversized items, or products with separate shipping arrangements may be excluded.

  • KURONEKOs are excluded from the standard merchandise free-shipping promotion and are subject to separately calculated shipping rates.

  • Orders containing both eligible merchandise and excluded products may incur additional shipping charges.

For orders that do not qualify for free shipping, applicable shipping rates will be calculated at checkout.

Final shipping options and charges will be displayed before completing your purchase.

KURONEKO LPVO Shipping

Due to specialized packaging, handling requirements, and product-specific shipping restrictions, KURONEKO is shipped under a separate shipping arrangement.

  • KURONEKO is currently available for shipping to eligible United States addresses only.

  • Shipping charges are calculated at checkout based on available carrier services and the delivery destination.

  • KURONEKO does not qualify for the standard merchandise free-shipping promotion.

  • International shipping and APO/FPO/DPO delivery are currently unavailable for KURONEKO.

  • Orders containing KURONEKO and other merchandise may have combined or separately calculated shipping charges.

  • Preorder or production-related fulfillment estimates, where applicable, will be provided on the corresponding product pages.

All applicable shipping charges will be displayed at checkout.

Canada Customs, Taxes, and Other Applicable Fees

Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees.

If taxes and import charges are calculated and collected at checkout, those collected charges generally will not be due again at delivery. If these charges are not collected at checkout, they may be due before or at delivery and are the customer's responsibility unless otherwise stated.

United Kingdom Customs, Taxes, and Other Applicable Fees

For orders shipped to the United Kingdom, taxes, duties, and import fees may apply.

Where available, these charges will be calculated and collected at checkout. If taxes or duties are collected at checkout, they will be shown before you place your order.

If these charges are not collected at checkout, they may be due before or at delivery and are the customer's responsibility unless otherwise stated.

In some cases, additional import charges, customs duties, VAT, brokerage fees, or carrier handling fees may be assessed when your order arrives in the United Kingdom.

These charges are determined by UK customs authorities and/or the carrier and are the customer's responsibility unless we expressly state at checkout that duties and taxes are prepaid.

Customs processing may also affect delivery times. We recommend checking your local import rules before placing an order.

European Union Customs, Taxes, and Other Applicable Fees

Orders shipped to countries in the European Union may be subject to VAT, customs duties, import taxes, and carrier brokerage or handling fees.

Where available, applicable taxes, duties, and import fees will be calculated and shown at checkout before you place your order.

If these charges are not collected at checkout, they may be due before or at delivery and are the customer's responsibility unless otherwise stated.

If checkout states that duties and taxes are prepaid, your order will be shipped with those specified charges prepaid. Additional assessments may still occur in exceptional circumstances.

If checkout does not state that duties and taxes are prepaid, you may be required to pay VAT, customs duties, import taxes, brokerage fees, or carrier handling fees before or at delivery.

Import charges are determined by EU customs authorities and/or the carrier and may vary based on the destination country, product classification, product value, country of origin, and shipping method.

Customs processing may also affect delivery times.

Preorders & Backorders

Certain Catical Neko products may be offered for preorder or backorder.

Estimated fulfillment dates and product availability information will be provided on the corresponding product pages whenever available.

Important: Automated Delivery Estimates for Preorders

Please note that any estimated delivery dates automatically generated by the system during checkout or included in your order confirmation do not apply to preorder or backordered items.

These automated estimates are based on standard shipping and processing times and may not account for the additional production or fulfillment time required for preorder products.

For preorder and backordered items, customers should refer exclusively to the estimated fulfillment date listed on the corresponding product page. This is the applicable estimated timeline for when the item is expected to be prepared and shipped, not the date it will be delivered.

Please note:

  • Estimated fulfillment dates are subject to change due to manufacturing, quality control, transportation, customs processing, or other circumstances.

  • Preorder and backordered items may require additional processing time before shipment.

  • Orders containing both in-stock and preorder or backordered items may be held until all items become available.

  • If separate shipments are requested or required, additional shipping charges may apply unless otherwise agreed.

  • Significant changes to anticipated fulfillment timelines may be communicated through email or announcements on our website.

Estimated fulfillment dates are not guaranteed delivery dates.

If you have questions regarding the status of a preorder or backordered item, please contact us.

Your applicable cancellation and refund rights remain subject to our Refund Policy and applicable consumer protection laws.

Order Tracking

Once your order ships, we'll email you a shipping confirmation with a tracking number and tracking link, if applicable.

Please note that tracking information may take time to update after you receive it.

If your tracking information has not updated or your shipment appears delayed, please contact us for assistance.

Shipping Destinations

We currently ship eligible products to the following destinations:

Australia, Austria, Belgium, Brazil, Canada, Czechia, Denmark, Finland, France, Germany, Guatemala, Hong Kong SAR, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates, United Kingdom, and United States.

International shipping availability may vary depending on the product, destination, applicable regulations, and carrier restrictions.

Certain products, including KURONEKO, are restricted to eligible United States shipping addresses.

International orders may be subject to customs duties, import taxes, fees, and customs delays.

Any applicable charges collected at checkout will be shown before you complete your purchase.

If an item is unavailable for shipment to your destination, the applicable restriction may be displayed on the product page or during checkout.

Address Accuracy

Please carefully review your shipping address before completing your purchase.

Customers are responsible for providing accurate and complete shipping information.

If you need to correct or update your shipping address, please contact us as soon as possible.

We will make reasonable efforts to accommodate address changes before shipment. However, changes cannot be guaranteed once an order has been processed or transferred to the shipping carrier.

Additional shipping charges resulting from incorrect or incomplete address information may be the customer's responsibility.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or significantly delayed, please contact us, and we will assist you in reviewing the situation with the shipping carrier.

For damaged packages, we recommend retaining the original packaging and providing photographs of the shipping box, packaging materials, and affected products.

We may request additional information to assist with carrier investigations or claims.

Resolution of lost or damaged shipments will be evaluated based on the circumstances, available tracking information, carrier findings, and applicable consumer protection laws.

Returned or Undeliverable Packages

Packages may be returned to Catical Neko due to incorrect shipping addresses, unsuccessful delivery attempts, refusal of delivery, or other delivery-related issues.

If an order is returned as undeliverable, we will contact the customer when possible to discuss available options, including reshipment or other applicable resolutions.

Additional shipping charges may apply if reshipment is requested.

Order Changes & Cancellations

Need to change or cancel your order? Please contact us as soon as possible.

We may be able to accommodate changes before your order ships, but once an order is in transit, we are generally unable to modify or cancel the shipment.

Preorder and backorder cancellation requests will be handled in accordance with our Refund Policy and applicable consumer protection laws.

Refunds for eligible cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

If you have questions regarding shipping rates, delivery estimates, order fulfillment, tracking information, or shipping restrictions, please contact our team.

Catical Neko

Email: caticalneko@gmail.com

Website: https://caticalneko.us

Thank you for shopping with Catical Neko. We appreciate your support!